These can later give rise to a lower cost, greater agility, innovation, added value for customers and better customer service. The advance and complexity of technology, the management capacities and the integration of the resources are key questions in the application of ICT decisions.Ģ Investments in ICT applications in hotels can lead them to greater ICT skills and capacities. These are : the coherence between the business strategy and the ICT decisions, the types of ICT applications, the benefits expected from the ICT decisions and the decision-making style. When the decisions about ICT in hotels are analysed, there are four closely-related spheres. In terms of results, various areas must be carefully evaluated in the development and implementation of ICT projects in order for them to give rise to a competitive advantage in hotel firms. This research will supply an appropriate approach for the selecting of inputs and outputs measurements in order to study the performance of hotels’ services. This will illustrate how applications of information and communication technologies (ICT) can lead to a competitive advantage in hotel firms.

Haut de pageġ The aim of this paper is to propose a conceptual framework, based on a synthesis of the extant literature on this subject. With regard to hotels, market guidance seems to be the natural choice due to their competitive position. An input-oriented model for technical inefficiency with a proportional decrease in the use of the inputs can be used. In the production-oriented models, DEA proposes the identifying of inefficiency as a proportional increase in production use.

The DEA model permits the measurement of both when we have information about prices and we want to consider a behavioural objective, such as minimising costs and maximising revenues. These two measures are combined to provide the measurement of total Economic Efficiency. Conversely, Allocative Efficiency concerns the ability of a hotel to use the inputs and produce outputs in optimal proportions given their prices. Technical Efficiency refers to the ability of a hotel to get the maximum output for a given set of inputs, with reference to a production function. The econometric frontier approach – DEA (Data Envelopment Analysis) – allows the use of multiple inputs/outputs without imposing any functional form on data or making assumptions of inefficiency. The main aim of this paper is to analyse the nonparametric technique used in many studies of the hospitality sector.

Data envelopment analysis definition